Dr. Bruce Irwin, MD
Founder and CEO
Born the son of a cobbler in Center Point, Alabama, Bruce Irwin spent much of his childhood watching physicians and nurses tend to his father, who lost both legs in a locomotive accident. By the age of four, that experience had instilled in the young man the dream of one day becoming a doctor. After attending the University of Alabama School of Medicine and achieving that dream, Dr. Bruce Irwin was working as an emergency room physician and discovered non-emergencies were clogging up the waiting rooms. Despite his lack of education and experience in business, he sketched a plan for a network of urgent care clinics on a notepad. Today, with more than 160 clinics and 500 in-network physicians caring for 2 million patients a year, American Family Care is the world’s leading provider of urgent care and family care.
Along with his day-to-day role as leader of a fast-growing Inc. 5000 company, throughout his career Dr. Irwin has also stayed at the forefront of medicine. Indeed, in addition to his previous Fellowship in Primary Care Development at Michigan State University and board certification from the American Board of Family Practice, Dr. Irwin has held board seats and/or memberships in organizations such as the American Academy of Family Physicians, the National Association for Ambulatory Care, the American Academy of Medical Directors, the American Board of Family Practice, and the American College of Occupational and Environmental Medicine, among others.
With the extraordinary success of AFC, Dr. Bruce Irwin has evolved into a leading philanthropist for health-related issues. In addition to serving in volunteer leadership roles and providing significant financial support to causes such as The Cystic Fibrosis Foundation, The American Heart Association, and The Arthritis Foundation, Dr. Irwin currently serves as Co-Chair of Alabama Leukemia & Lymphoma Society’s “Light the Night Walk”.
President and Member of the Board of Directors
Randy Johansen joined American Family Care in June, 1992 as Chief Operating Officer and became President in 2005. Randy has more than 30 years of experience in the healthcare field, primarily in finance, business administration and operations. During his tenure with AFC the company has grown from 6 clinics located in Alabama to more than 160 clinics across 26 states. He has also played an integral role in all of the company’s major acquisitions, including the purchases of Trinity Medical Contractors – a health care recruiting firm that has been renamed American Healthcare Resources – and Doctors Express, the largest urgent care franchising organization in the U.S.
Prior to joining AFC, Johansen worked for Southern Medical Health Systems in Mobile, Alabama where he served as Vice President of the Health Services Division, which included the management of physician offices, outpatient rehabilitation clinics, outpatient surgery centers and prison health care management.
Johansen has been a featured speaker at various industry events and interviewed and/or quoted in important industry publications including The Wall Street Journal, Franchise Times, and The Ambulatory M&A Advisor, among others.
Johansen received a Bachelor of Science in Accounting from Northeast Missouri State University and a Masters in Business Administration from the University of South Alabama.
Joseph Hawley, CPA
Executive Vice President and Chief Financial Officer
Joseph Hawley joined AFC in January, 1998. Prior to joining AFC, he was in public accounting for over twenty years. He has worked with AFC as an independent accountant and consultant since its inception, including involvement with the original planning phase of the company.
He has an extensive and diversified background in tax, accounting and management services. Joseph received his B.S. in Accounting from the University of Alabama at Tuscaloosa.
Chief Information Officer
Anthony Williams joined AFC in March 2012 as the Director of Information Technology. In this role, he is responsible for providing strategic leadership and directing the overall planning, organizing and execution of all IT-related functions. This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.
Prior to joining AFC Mr. Williams had nearly 20 years of Information Technology experience. Immediately before joining AFC, Mr. Williams led a well-regarded IT services company in Birmingham, AL.
Anthony has a B.S. in Management Information Systems from the University of Alabama at Tuscaloosa and his MBA from Auburn University.
William L. Koleszar
Chief Marketing Officer
Bill Koleszar currently serves as Chief Marketing Officer of American Family Care. In this role, Mr. Koleszar leads a team responsible for conceiving, developing, and executing marketing initiatives targeted to a broad range of AFC’s constituencies.
Prior to joining AFC, Mr. Koleszar held progressive marketing leadership roles with Fortune 500 financial institutions. Mr. Koleszar also co-founded and served as Chief Marketing Officer for Vesdia Corporation, a venture-backed marketing technology company that was acquired by a private equity firm at a significant return on investment to shareholders.
Mr. Koleszar holds a bachelor’s degree in marketing management from Florida State University, as well as a master’s degree in business administration from the University of Central Florida. Continuing his post-graduate education, Koleszar also studied marketing strategy at Georgia State University and completed executive education courses in leadership, strategy and service excellence through Harvard Business School.
Scott Hoots, CFE
VP of Franchise Operations
Scott Hoots joined AFC Franchising in July, 2013. Scott was chosen to lead the franchising efforts at AFC because of his 20+ years in the franchising industry. In his first three years at AFC he has helped lead the way to doubled unit growth, enhanced support systems, and has built a team of franchise professionals that is second to none.
Prior to joining AFC, Scott lead the franchise division at Ripley Entertainment, a brand recognized worldwide for providing family entertainment through the Ripley’s Believe it or Not! and Guinness World Records brands. Under Scott’s leadership, the Ripley franchise system grew unit count across the globe. While at the helm of Ripley’s franchise efforts, Scott oversaw the reinvigoration of the brand by updating content and engagement at the attractions through new exhibits and content.
Scott has also held franchise leadership positions at 1-800-flowers and spent 3 years leading the East Franchise Region at Domino’s Pizza, overseeing more than 1,500 franchised stores and was recognized in 2003 as the Domino’s Pizza Operator of the Year.
Scott is a Certified Franchise Executive with the International Franchise Association and currently resides in Orlando, FL with his wife Amy and two kids Gus and Sam.