A Successful Healthcare Franchise 
Model for the Pandemic

As we continue to respond and adjust to the COVID-19 pandemic, American Family Care (AFC), a leader in the healthcare center franchise space, continues to provide communities across the country with services they can trust while showing unwavering support of our franchisees.

From the very beginning of the pandemic, we knew it would be critical to take a measured but highly responsive approach to the needs of our franchisees and their patients.

We knew our franchisees would be looking to us to set the tone, and that the communities they serve would be relying on them more than ever before to provide the expert and compassionate care they’d come to expect from every AFC medical franchise location. In short, we knew we needed to ease the fears that many were feeling, and we were uniquely positioned to do so.

Within a matter of weeks of a fast-developing situation, AFC launched a contactless diagnostic system, called the AFC/Telecare portal, that allowed patients to meet virtually with healthcare providers within our network, and receive assessment/screening of COVID-19 symptoms, or those of other health issues, all from the safety of home.

This telemedicine option not only allowed patients to feel better about their situation but provided an important opportunity for AFC franchisees to continue serving their communities, meeting the needs of established patients, as well as those of new ones.

As prepared as we were to take on the challenges of the pandemic quickly and effectively, we also knew our success would depend on important relationships. Our corporate team moved quickly to negotiate a deal with, and secure the services of, a robust telemedicine vendor capable of handling our entire contactless system, allowing our franchisees immediate access to it.

We also partnered with healthcare stalwart, Abbott Laboratories, to become the first healthcare provider in the country to provide the fastest-available molecular point-of-care test for the detection of the virus, making our covid-19 clinics some of the most visited in the country.

Today, AFC is a leader in the robust urgent care industry, and profiteering off a global pandemic. Our comprehensive training means you don’t need experience in a health field to join the AFC family; with our ongoing support, emphasis on best practices, and nationwide marketing, you can rest assured that no matter what’s going on in the world, you’ll be in business for yourself, but not by yourself.